- How do I choose the right fragrance for myself? Finding the perfect fragrance depends on personal preferences. Consider scents you enjoy (such as floral, woody, or citrusy notes) and occasions you’ll wear the fragrance. Our fragrance descriptions and categories can assist you in selecting a scent that resonates with your style and personality.
- Are the products on DeepFragrance authentic? Yes, we guarantee the authenticity of all products available on our website. We source our fragrances directly from reputable suppliers and authorized distributors to ensure the highest quality for our customers.
- What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. Choose the most convenient option for your purchase during the checkout process.
- How long will it take to receive my order? Shipping times may vary based on your location and chosen shipping method. Generally, orders are processed within 1-2 business days. Once dispatched, domestic deliveries usually take 3-5 business days, while international shipments may take longer depending on customs and destination.
- Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination. Please review the shipping information during checkout or contact our customer service team for specific details regarding international orders.
- What is your return policy? We have a hassle-free return policy within 30 days of receiving your order. To initiate a return, ensure the product is unused and in its original packaging. Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. Contact our customer service for further assistance with returns.
- Do you offer gift wrapping or personalized messages? At the moment, we do not offer gift wrapping services. However, you can include a personalized message with your order during the checkout process. Share your message in the designated field, and we’ll ensure it accompanies your package.
- How can I track my order? Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number. You can track your package by entering this number on our website’s ‘Track Order’ page or directly through the courier’s website.
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